FAQs - Restoration 1 of Middle Tennessee

It may seem like there are more questions than answers when you are dealing with water, mold, storm or fire & smoke damage. Here are some answers to commonly asked questions:

Water, Storm, Fire & Smoke Damage Restoration FAQs

When your home or business suffers damage due to a fire, smoke, storm, mold, or water, you may have many questions. That’s why we want to provide answers to the most common questions we receive from our customers.

How do I know if the Restoration Company is of good character?

Great question, first validate company by reading online reviews, typically your first line of confirmation. Second, check the Better Business Bureau for any negative feedback. Third, employee restoration companies that perform rigorous hiring practices, drug & alcohol testing, physicals and stringent background checks, more than a 10-year history followed by reference verifications that validate discussions during the interview process. Companies, like Restoration 1 of Middle Tennessee understand the importance of sending high character staff into your property, because we understand the significance of quality character, our interview process consist of a phone screen that will filter out tire kickers, followed by three face-to-face interviews with multiple members of our management team. Why do we do this, because our goal is to provide you with peace of mind.

What is the first thing I do after a fire?

As soon as you’ve called 911 and had the fire extinguished, have restoration experts like Restoration 1 of Middle Tennessee visit the property. They will assess the extent of the damage, put temporary measures in place if needed, and begin the first stage of restoration.

How long does it take to clean up fire damage?

This depends on the severity of the damage. Generally, the cleanup process takes at least a few hours, but can last for several weeks or months if the fire was severe. The size of your property and the number of possessions will also influence the restoration time frame.

Can I inspect my home and belongings after a fire damage?

The short answer is yes, however we caution you here, first you must make sure the Fire Marshall, Fire Department and the Insurance Carrier’s Cause & Origin Team has released the fire scene back to you, if the scene has not been released there are laws that could result in criminal charges, mainly because if not released the investigation is still ongoing. Once the scene has been released, keep safety first! As fire leaves toxins behind, we absolutely recommend leaving this step to the professionals. They are much better prepared to safely and thoroughly assess the situation. Plus, the flames may have compromised the structural integrity of the building. Maintain the safety of your family or employees – resist the urge to investigate the burned property. Let the pros handle this for you.

What Is the difference of a Cash Value Insurance Policy versus a Replacement Policy?

The difference can be drastic, on a cash value insurance policy your property is valued at time of purchase minus depreciation, depreciation can be very large amount of money if you have held onto your property for a period of time. On the other hand, replacement cost insurance your property will be valued at what it will take to replace the property when the loss happens, replacement cost insurance is no doubt the better option. Keep in mind with a replacement cost policy, most Carriers will only pay the actual cash value “ACV” so work can begin, as invoices are submitted the insurance carrier will then compensate the depreciation, overhead and profit to contractor.

Key ingredient with any insurance policy, develop a routine to review your policy with your Insurance Agent to be certain the value of your property and contents would be covered in the event of a loss. During the last 12-months, inflation with building materials has changed dramatically, at minimum property owners should review their policies semi-annually.

Should I try cleaning it myself?

Because a fire can release dangerous chemicals in a building, you should leave the cleanup process to a professional team with the proper experience and safety gear. The fire team at Restoration 1 of Middle Tennessee wears professional-grade gear and comes armed with top-grade equipment for the cleanup process.

What will happen to the items left in the home during a fire restoration?

When cleaning up after a commercial or residential fire, one of our top priorities is salvaging as many belongings as we can. We try to reduce your losses as much as possible, but there will most likely be some items that are just too damaged to save. We document these items and note how they were disposed of.

What are some safety concerns?

We want our customers – residential and commercial – to be aware of these two big concerns: The risk of compromised structural integrity, where the building may look stable but is not; and potential exposure to dangerous chemicals. Both of these are fairly common after a severe fire, so limit your time on the affected property if you can.

What items do I keep in my possession?

We will do our best to return items to you as we salvage them. The success of our efforts will depend on how quickly we can access the property, and the severity of the fire. During our first visit, please describe valuables, heirlooms to the onsite team and the approximate location, they will enter with appropriate safety measure and attempt to recover those items immediately, during this process you can take peace, all of our staff are trained to take videos as they proceed to work through your personal belonging.

How do I keep track of non-restorable items?

As we tackle your restoration project, we make a comprehensive inventory that includes photos of items that we find as we work. We record details of the item and its condition, including whether it can be saved. We will inform you about every unsalvageable item we find and provide information on how the disposal process will work.

What about special items? Artwork, china, heirlooms, etc.

Let us know if there are items on the property that hold special or sentimental value. We will work to make them a priority and handle them with a high level of care. Recovering these items is very much based on how quick our restoration team is requested to serve you, simply because the combination or water, soot etc. produces a very acidic by product that can be harmful to most heirlooms, china etc.

If I am displaced, where will I stay?

The thought of displacement is very stressful, if this is the case because of the loss you just experienced there are multiple options to help you, first, verify through your insurance carrier if you have coverage for additional living expenses. Second, the American Red Cross will often provide an immediate need. Third, often times during a major disaster, community fundraising may take place to help those not insured. Fourth, family and friends are always available.

Who is responsible for paying for the service?

Provided that you have the appropriate insurance coverage, Restoration 1 will bill your insurance on your behalf, your deductible or amounts not paid by insurance would fall back on you as the property owner.

Should I file a claim with my insurance company?

This depends on the situation, we recommend calling Restoration 1 of Middle Tennessee first, this help in a few areas, first our highly trained staff will discuss the entire claim process, what to expect during each phase of restoration, our team can complete a FREE initial evaluation, collect particularly important information that can help with filing a claim and if the fire is small, determine if a claim is even warranted.

Do you communicate with my insurance adjuster?

Short answer is yes, however all of our communication will be through you as the property owner using email, if we are called, the call will be followed with an email describing the nature of our call with the adjuster and requesting confirmation of what we discussed, our priority is for you to stay informed each step of the way, this minimizes any surprises when we finish.

What if my house has asbestos or lead?

Definitely a concern, however not a showstopper, upon our first visit our staff will collect samples to test materials for asbestos containing materials and lead. Once returned from the laboratory, if the results are positive, we will bring in the applicable abatement specialist to remove these hazards.

What if I like to upgrade or remodel my house?

Our team can discuss potential upgrades with you as we perform restoration services, and will work to make sure you are satisfied; however the insurance claim may not cover your upgrades resulting in additional funding from you the property owner.

Mold Remediation FAQs

What's the difference between mold and mildew?

Mildew is a white or grayish surface fungus – it is both easily identifiable and easily cleaned from surfaces. Mold, generally black or green in color, is a sign of significant damage that may have spread further throughout the home. Mildew may be safely cleaned by the property owner, but mold requires an expert to handle safely.

What does mold look like?

The most common forms of mold are green or black in color. Mold growth is often found on various surfaces within the home. Patches of mold growth will be slightly raised in appearance, almost resembling several plant seeds attached to a surface, as opposed to mildew’s flat look.

How much does mold remediation cost?

The cost of mold remediation depends on the amount of mold we discover and how early the infestation is caught. Mold spreads quickly, making early detection a priority, and early detection means less expense. Another factor will be the location of the mold. We can provide an estimate when we examine your home or business first-hand.

How long does it take mold to grow or spread?

After excess moisture or improperly handled water damage, mold can grow in as little as 48 hours, though within 72 hours is more common.

Do I need to hire a mold remediation/removal expert to remove mold, or can I do it myself?

The short answer, yes you could, however the health risk, cross contamination exposure and improper removal techniques could compound the mold contamination. Let the experts safely handle mold removal at your home or business. To start off right, a mold remediation expert is required to evaluate the property for signs of mold, as mold is often hidden – it takes a pro to find it. Since mold can spread quickly, it’s truly difficult for the average homeowner to identify every affected area in the home.

How long does it take to remove mold?

Every mold-related situation is unique. As such, the mold removal process can take anywhere from a day to a few weeks to complete. We’ll know more once we can assess the situation in person.

How long does it take to remove mold?

Every mold-related situation is unique. As such, the mold removal process can take anywhere from a day to a few weeks to complete. We’ll know more once we can assess the situation in person.

What is mold remediation?

Mold remediation is the act of cleaning, removing, and sanitizing the presence of mold. Our professional mold remediation methods help prevent future mold from ever growing, by controlling the source of moisture or humidity.

How is mold growth detected?

Our restoration experts are equipped with specialized tools to detect the presence of mold in any residential or commercial structure. Often, we’ll also notice moisture buildup underneath flooring and behind walls, which is a sign of potential mold growth. Further, we may recommend sample collections to send for additional laboratory testing.

During Mold Remediation, Can I Remain in My Home or Business?

The ability to remain in your home or business while remediation efforts are underway depend on the severity, location of mold and our ability to establish critical barriers that will keep everyone present safe. During our free evaluation we will review this option with you, outlining what to expect during the mold removal process.

What health problems can mold cause?

First let it be known, there are no two people affected the same when exposed to mold micro toxins. Health problems vary, however those with weakened immune systems typically fall ill first, such as those suffering from respiratory conditions, or the younger or older generations. A mold infestation is known to cause symptoms like common allergies, including throat and eye irritation, coughing, wheezing, nasal stuffiness, and more. Mold can trigger asthma. Long-term or heavy exposure may lead to respiratory illness and even depression. Mold is also harmful to our animal friends.

If your Middle Tennessee property has been affected by water, storm, fire, smoke or mold, contact our highly-trained experts today by calling 
(615) 203-5140.